Annual Maintenance Benefits

Free Annual Releases and Updates to Software

All clients who have purchased Annual Maintenance Contracts are eligible to receive annual releases and updates of the software during the Maintenance period at no additional charge. Clients will be notified via email of the availability of new software downloads so you can take advantage of the new features and improvements. Additionally, all minor updates to the software will be available at no additional charge, and notification via email of the availability of updates will be sent to clients with valid Annual Maintenance Contracts.


Unlimited Technical Support via Telephone 

At Cross Central Software, Inc. we are specifically trained to address a wide range of questions pertaining to our software. Your calls for support are our top priority and our commitment is to provide the BEST customer service in the business. If for some reason we are not able to address your question over the phone, we will make every effort to obtain an answer for you within 1 business day. Telephone service is available from 8:00am to 5:00pm Eastern Time, Monday through Friday, excluding major holidays.  


Unlimited Technical Support via Email (support@firecentralsoftware.com)

At Cross Central Software, Inc. we are able to answer a variety of technical questions via Email. Our email service is able to handle your inquiries quickly and efficiently. Email support is an excellent method of communication and very efficient for receiving updates.


SERVICE EXCLUSIONS AND LIMITATIONS

A. Customer shall be responsible for obtaining, operating, and maintaining, at its own expense, all hardware, system software, and networking services which are not covered by this Agreement, but are required to enable CUSTOMER to access and use the Products (and any upgrades) properly.  CUSTOMER shall also be responsible for making any necessary modifications in the hardware, system software, and/or networking to ensure that the Products (and any upgrades) function properly.

B. This Agreement does not cover services and support of software applications other than the Products defined.  Products not covered by the Agreement include, but are not limited to, third party software (i.e. MS Windows, MS Office, etc.) owned and distributed by companies other than CROSS CENTRAL SOFTWARE, INC.

C. This Agreement does not include expenses incurred during the performance of on-site services under this Agreement.  These expenses for travel time, mileage, lodging, meals, and other incidental costs will be billed as incurred, using CROSS CENTRAL SOFTWARE, INC.’  then current expense reimbursement rates.

D. This Agreement does not cover services and support to computer hardware.

E. CROSS CENTRAL SOFTWARE, INC. is not liable for any damage to or loss of data as a result of the services provided under this Agreement or related to the software Product(s) covered under this Agreement.  This Agreement does not provide for any backup or responsibility for CUSTOMER data.